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avaya phone equipment
Avaya
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Type |
public (NYSE: AV) |
Founded |
N/A |
Location |
Basking Ridge, New Jersey |
Key people |
Donald K. Peterson, Chairman & CEO |
Industry |
Enterprise Communications |
Products |
N/A |
Revenue |
$4.069 billion USD (FY2004) |
Employees |
20,000 |
Website |
[1] or in the UK: [2] |
Avaya Inc. NYSE: AV designs, builds and manages communications networks for more than one million businesses worldwide, including more than 90 percent of the FORTUNE 500®. Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony software applications, systems and services. Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results.
Avaya specializes in business telecommunication solutions, including VoIP, Contact Center and Mobile voice and data technology.
Avaya's existence as a standalone company began 2 October 2000, when they were spun off from Lucent Technologies. Since that time, Avaya has achieved leadership positions in the following markets:
- No. 1 worldwide in IP Telephony(1)
- No. 2 in IP Telephony in Europe, Middle East and Africa(2)
- No. 1 worldwide in Enterprise Telephony(3)
- No. 1 in Call Centers in North America(4), Latin America(5), Europe(6) and Asia Pacific(7)
- No. 1 worldwide in Enterprise Messaging(8) and Unified Communication(9)
- No. 1 in the U.S. in PBX Maintenance Services(10)
(1) Synergy Research Group, Q1 2005 Enterprise avaya phone equipment Telephony Market Shares, May 2005; (2) Synergy Research Group, Q1 2005 Enterprise Telephony Market Shares - EMEA, May 2005; (3) Dell'Oro Group, IP Telephony Enterprise Report, 1Q05, May 2005; (4) Gartner Group, 2004 Preliminary Market Statistics: Call Centers, North America, March 2005; (5) Frost & Sullivan, Latin America Contact Center Solutions, 2004; (6) Gartner Group, Contact Centers, Western Europe, 2004 (Preliminary), February 2005; (7) Frost & Sullivan, Asia Pacific Interaction CRM Markets, 2004, June 2005; (8) In-Stat/MDR, Unified Messaging Usurps Traditional Voice Messaging, August 2004; (9) Radicati Group, Unified Communications Market Trends, 2004-2008, September 2004; (10) InfoTech, InfoTrack for Enterprise Services: Maintenance Services Analysis, January 2005
Avaya Global Services has approximately 9,000 services experts worldwide, supported by 24 network operations centers, 13 technical support centers and unique patented design and management tools.
Avaya employs approximately 20,000 people, including some 2,500 research and development professionals worldwide.
There are approximately 2,500 authorized or certified Avaya partners worldwide.
The Avaya global headquarters is located in Basking Ridge, New Jersey. Donald K. Peterson is the Chairman and CEO.
Avaya Press Room
Diversity
Avaya received a 100% rating on the first Corporate Equality Index released by the Human Rights Campaign in 2002. They have maintained this rating in 2003 and 2004.
External links
- Avaya Press Room
- Avaya website
- Refurbished Avaya Phone Systems
- Avaya UK
- BT The only provider in the EMEA to hold Avaya Platinum partner status
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